1. Will I get a confirmation email after I make a purchase?
Yes. After you successfully make a purchase, a confirmation email will be sent to the email address related to your order. The confirmation email will include an order number, shipping address, and item information for you to check.

2. Can I still change the order information (color, style, watch) for my order after I make payment?
We are very efficient in order processing. Normally the order will be sent out within 3 days except on a weekend or holiday. We will do our best to help you make the change. If the package has already been sent out, however, we are sorry that there is no way for us to make any change. 

3. Will I get a notice if my package is sent out?
Yes. As soon as we send your package out, a shipping email will be sent to the email address related with your order in between 24-48h. There is a tracking number and tracking website in the email for you to track your package.

4. Do you send packages to my shipping address or billing address?
We send packages to the shipping address you provide. Billing addresses are not used for delivery.

5. Can I exchange an item ? Can I send an item back for a refund?
Sure, Please write to our live chat widget or send us an email with the topic "refund"

6. If I do not receive my package on the promised delivery date, what should I do? 
Please contact us immediately. We will do our best to help you get your package. If in the rare case that a package gets lost, we will undertake to provide you with the best solution.